Ajack - Attendance Manager

Frequently Asked Questions

General

  1. How do I remove the app's access to my Google Drive?

    You can revoke the app's access to your Google Drive at any time by visiting your Google Account Connections page: https://myaccount.google.com/connections. After revoking access, the app will no longer be able to read or create backups in your Google Drive unless you grant it permission again through the app.

Premium

  1. For how long is the Premium valid?

    Premium is a one-time purchase that provides lifetime access, with no recurring payments. You'll also get access to future Premium features at no extra cost.

  2. Is Premium valid only on my current device? How is my Premium purchase recognized if Ajack has no login?

    No. Your Premium purchase is linked to the Google account you use to make the purchase, not to your device. You don't need a separate Ajack account or login because your purchase is associated with your Google account.

    When you tap "Upgrade to Premium" in the app, you can see which Google account will be used in the Google Play purchase dialog.

    You can access Premium on any Android device that supports Ajack by selecting the same Google account in the Google Play Store before installing Ajack.

  3. Can I restore my Premium access if I change my phone or reinstall the app?

    Yes. To restore your Premium access, follow these steps:

    1. Open the Google Play Store and make sure you've selected the same Google account you used to purchase Premium. If a different account is selected, switch to the correct one.
    2. With that account selected, install Ajack from the Google Play Store and open the app.

    If you're reinstalling Ajack, first back up your attendance data from the app's settings before uninstalling it, so you can restore your data afterward.

    If your Premium access isn't restored automatically, follow the steps in the troubleshooting FAQ.

  4. How can I find which Google account I used to purchase Premium?

    After purchasing Premium, Google Play sends an order confirmation email to the Google account used for the purchase. Search your email inboxes for "Premium Upgrade (Attendance Manager (students))" to find the confirmation email and identify the Google account used for the purchase.

    Alternatively, open the Google Play Store, switch between the Google accounts on your device, and check the purchase history under Profile picture → Payments & subscriptions → Budget & history to find the purchase.

  5. I purchased Premium, but the app still asks me to upgrade. Why?

    If you've just purchased Premium, close Ajack completely and reopen it to see if your Premium access is restored. To do this, remove Ajack from your recent apps, then open it again.

    If the issue persists, Google Play may be unable to verify the Google account used for the purchase. This can happen if the app was installed using a different Google account, or if the app's data was cleared from the device settings.

    Follow these steps to restore your Premium access. You can also watch our tutorial video on YouTube for guidance.

    1. Make sure the Google account you used to purchase Premium is added to your device and that you have a stable internet connection.
    2. Take a backup of your attendance data first from the Ajack app settings.
    3. Uninstall the Ajack app.
    4. Open the Google Play Store and switch to the Google account you used to purchase Premium.
    5. Reinstall Ajack from the Google Play Store.
    6. Open the app and restore your attendance data from the backup.

  6. How can I request a refund for my purchase?

    For all purchases made through Google Play, Google Play's refund policies apply. You can request a refund directly from Google Play using this link: https://support.google.com/googleplay?p=refundAWF

    If Google is unable to process your request, you may email us at codekaaru@gmail.com with your Order number (check your Google Play purchase receipt email). We will review refund requests on a case-by-case basis, and if the details are valid and the purchase is eligible for a refund, we will process it. Once a refund is issued, access to premium features will be removed.